![]() We asked for an email address - a catering one was provided which was useless and the man admitted he wasn’t sure I would get a refund if I contacted them. His ludicrous suggestion was for us to either phone the manager or go back to the store 2 days later - we explained at length and with growing frustration why neither of those options were feasible (our UK phones wouldn’t allow us to make calls in the US without extortionate charges and returning to store would be MORE wasted time plus there was no proof we were entitled to our money back. He insisted they had cashed up so no notes available and for some bizarre reason, couldn’t authorise a refund onto my card as the manager wasn’t there. The server then proceeded to explain they were closing early due to Monkey Pox, which evidently none of the other customers had been told about! He wouldn’t honour the food order we had placed saying the kitchen was closed (by then we didn’t even want this in case it was contaminated in some way!) However he also wouldn’t refund our money, almost $20 worth. We disputed this following what he had previously agreed. As soon as I had tapped my card to make payment, he came over saying we couldn’t order anything. We asked if we could order food to go - the man working there said yes so we did so using a self-service machine. He was just as rude to other people who also walked in hoping to order. with an unfriendly “we’re closed now!” at 8:30pm, despite the website saying they were open until 11pm and at least 3 neon signs around the perimeter all vividly stating “open”. Wish we hadn’t bothered wasting our time!! We made a special journey to get to Smac, only to be greeted. This was a repeat visit as we had previously really enjoyed the mac & cheese here when last in New York almost 5 years ago. Romantic Italian Restaurants in West Village.Restaurants for Special Occasions in New York City. ![]() Restaurants for Group Dining in New York City.Late Night Restaurants in New York City.Kid Friendly Restaurants in New York City.Food Delivery Restaurants in New York City.Vegetarian Restaurants in New York City.Thai Restaurants for Lunch in New York City.Mediterranean Restaurants in New York City.Indian Restaurants with Private Dining in New York City.Gluten Free Restaurants in New York City.European Restaurants for Lunch in New York City.The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Hotels near (EWR) Newark Liberty Intl Airport.Hotels near American Museum of Natural History.Hotels near The Metropolitan Museum of Art.Hotels near The National 9/11 Memorial & Museum.Autograph Collection Hotels in New York City.Ascend Collection Hotels in New York City.
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